Privacy Policy

Information you give us. Your name, phone number, email, service address, and details about your pool or equipment, including what you send through the quote form on our Contact page.

Phone calls. When you call 817-339-6770, our automated phone assistant answers. Calls may be recorded and are transcribed (turned into text) so we can follow up. We collect your phone number, the time and length of the call, and what you tell us.

Text messages. When you text us, we collect your number and your messages.

Our website. Our site uses cookies and similar tools, including Google Analytics and our web host’s (GoDaddy) site statistics, to count visits and see how pages are used. They collect things like pages viewed, device and browser type, approximate location based on IP address, and how you found us. See our Cookie Policy and How Google uses information from sites or apps that use our services.

Our assistant uses service providers to turn speech into text, write and speak its replies, and connect your call. Speech and AI providers process what is said on the call to do this. Our staff get the transcript and a short summary so we can call or text you back. We use it only to handle your request.

To answer your call or message, schedule and do the work, send estimates and invoices, follow up when a call ends before we can help, keep service and license records, keep our systems secure, and improve our website and service. We do not sell your personal information, and we do not use it for targeted advertising.

We share information only with service providers that work for us, such as our phone, texting, speech-to-text, AI assistant, email, website hosting, analytics, scheduling, and payment providers, and only so they can provide those services to us. We may also share information if the law requires it, to protect our rights or someone’s safety, or as part of selling the business.

If you call 817-339-6770 and the call ends before we can help, we may send one text to the number you called from. After that, we text only to reply to you about your request. Message frequency varies (usually one text after a missed call, then replies to your messages). Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell or share your mobile number or your text-message consent with anyone for their marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use Google Analytics to understand how visitors use our site. Google collects this data through cookies and processes it as described in How Google uses information from sites or apps that use our services. Our Cookie Policy explains the cookies we use and how to manage them.

Call recordings and transcripts: 24 months, unless they’re part of a job record. Service, estimate, and invoice records: at least 4 years after the work, and longer if the law requires. Text-message consent records: 5 years after our last text to your number. Opt-out records: as long as needed to keep honoring your request. Website analytics: 14 months, as set in our Google Analytics account.

We use reasonable safeguards and limit access to people who need it. We keep gate codes and access notes confidential.

Texts: reply STOP, or tell us any other way (call or email) and we’ll stop.

Cookies: you can block or delete cookies in your browser settings, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Your information: to see, correct, or delete your information, email service@lucentpools.com or call 817-339-6770. We’ll answer within 45 days and may need to confirm who you are. We keep some records even after a deletion request, such as invoices, license records, and the record of your opt-out (so we keep honoring it). If you disagree with our answer, reply and we’ll take another look within 60 days.

Our site and services are not directed to children under 13. If we learn we’ve collected information from a child under 13, we’ll delete it.

We’ll post any changes here with a new effective date.

Lucent Pools LLC, service@lucentpools.com, 817-339-6770.